Special requests As stated above, our liability extends only to travel services as advertised and described by us and purchased from us by you. Please check your Flight Voucher for details on whether this service is available from your departure airport, and if so, please visit the Jet2.com customer service desk at your departure airport to collect your pass. And your return flights, transfers, hotel and 22kg baggage are all included. For villa products, bookings for single sex groups or groups where the average age of customers is under 25 are permitted at our discretion only and may be subject to additional breakage deposit conditions. Bookings in resort: Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. All Inclusive Plus includes selected international branded drinks, as well as an additional service(s) to what we consider a standard All Inclusive package as detailed above. Jet2holidays we, us, our meansJet2holidaysLimited. Please note that all information relating to local restaurants, resort activities and other resort services provided is for general guidance and information only. This may include a decision to change course and, if necessary, to alter the cruise itinerary. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. No refunds on meals not taken can be given. Simply follow the link in this email to confirm and complete the cancellation. Transfers We paid a 1,000 deposit - 500 each - towards the total sum . No compensation is payable for insignificant changes to your holiday. (g) Any compensation payment will be made in accordance with Jet2.coms standard procedures, as updated from time to time. If we cancel your holiday for this reason, you will not be entitled to a refund of any deposit paid. All our flights are non-smoking. There can only be one Free Child place per room on the booking (except for villa products where there can only be one Free Child place per villa). Please note, transfers are not included within a Jet2CityBreaks booking. For more information in relation to visa and immigration requirements, please refer to www.jet2holidays.com/faqs. hi hope some one can help ,i need to cancel one of our holiday party due to a relationship breakdown, I've been in to travel agent and they are saying that there is nothing they can do just to go to airport and to say its a no show , and if i did take name off i would have to pay a single supplement of 129pounds do you think i should . Room occupancies will be shown for individual properties and may vary in each destination. e) Once you have successfully booked your holiday, if the departure date is outside 10 weeks of the date of booking, we will send you the following documents to the address you registered with us when making your booking: a deposit confirmation; your travel insurance documents (if you have arranged your travel insurance through us); and a copy of our standard terms and conditions. If, after departure, any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers, we will pay you appropriate compensation, if this has affected the enjoyment of your travel arrangements. Should you wish to make a claim against us as a result of an injury or illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors. Jet2holidays, Jet2Villas,Jet2CityBreaks, Indulgent Escapes and VIBE by Jet2holidaysare trading names of Jet2holidays Limited. When you buy an ATOL protected air holiday package from us you will receive a Confirmation Invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our ATOL and an ATOL Certificate. The Master of any ship must at all times have paramount concern for the safety of his ship and for the safety and comfort of his passengers and crew, and for this reason he has an overriding discretion at all times to act as he sees fit. (ii) a holiday with no Free Child availability to one with Free Child availability. Subject to these terms and conditions, we shall not be liable for any consequence arising from the sea or rivers, technical and/or mechanical problems arising on the ship, ice and/or weather conditions experienced during your holiday. You are advised to check this information by visiting the FCDO website directly: www.gov.uk/fcdo or https://travelaware.campaign.gov.ukor https://www.gov.uk/foreign-travel-advice. The area is blessed with an average of 300 sunny days per year and many pistes are located on the sunny south side of the area, making a ski holiday in Alpe d'Huez Grand Domaine Ski one of the best locations for snowy slopes and long, sunny days. Carbon monoxide detectors are extremely rare overseas; familiarise yourself with how the appliances work. These rooms may not be any larger than twin or double rooms so space may be limited. Making a Booking. If you cancel your holiday Your right to a refund and/or compensation from us is set out in these terms and conditions. 11. travel medicine fellowship. Please note that we will not be liable for any injury, illness or death or consequent losses suffered by you or any member of your party, unless you are able to prove that such injury, illness or death was caused by lack of reasonable care and skill on the part of ourselves or our suppliers in the performance of our obligations under our contract with you. 1.10. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Sorry, we were unable to find your email address. . ii the fault of a third party not connected with the provision of your holiday which was unforeseeable or unavoidable; or Local charges: Some facilities at your accommodation may be payable locally. Simply follow these steps : To login, enter your booking reference, surname (of the lead passenger when you booked) and departure date. We also purchase a fourth Airbus A300-B4 for cargo. Gas water heaters and appliances - always check that gas appliances are turned off when not in use; never use gas cookers as a form of room heating and always follow the operating instructions provided; indications of a faulty appliance include black marks and stains, lazy orange flames instead of crisp blue ones and excessive condensation in the room. Please note, your belongings are taken on holiday at your own risk and neither Jet2holidays, the villa provider, the hotelier or cruise operator are responsible for any loss, theft or damage that occurs to your money, valuables or other personal effects during your time away. As with all travel insurance policies, Jet2insurance contains certain restrictions. Where any customers on a booking are under 18 years old and are not related to any customers on the booking who are 18 or over, each must produce a signed letter of parental consent at departure. 30% of holiday cost* or the deposit if more. add ancillaries to your holiday, in which case your final Prepayment will be adjusted accordingly (unless you chose to pay for these at the point they are added to your booking); change the day of the month on which your Prepayments are taken to another day of the month approved by us (although if you notify us shortly before a Prepayment is due then the Prepayment may still be taken on the original date); make a one-off Prepayment which will reduce the amount of your final Prepayment. Also, at certain times of the year, some destinations have an influx of groups such as students, associations or clubs. Our safe travel requirements may change, and the latest version on the date of your holiday will apply. Going out - at night avoid poorly lit areas; if possible never walk home alone; be aware of whats going on around you and keep away from situations where youre uncomfortable; if youre out as part of a group, look out for one another; consider very carefully whether you should leave a pub, club or event with someone youve just met; if youre not sure where youre going ask your representative or hotel reception for directions. Using a taxi or minicab - never accept a lift from an unlicensed taxi, a stranger or someone you dont completely trust; try to share a taxi with a friend; if youre calling a taxi from a public place, try not to let people overhear your name or details of where youre staying; always sit in the back of the car and if you chat to the driver dont give them any personal details. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, immigration requirements or you fail to comply with all applicable health requirements. Hotel/breakage deposits:Some accommodation may require you to leave a refundable breakage deposit on arrival (usually in local currency). NB this entire clause 11 does not apply to any separate contracts that you may enter into for excursions or activities whilst on holiday. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If this option is not suitable for you then you may want to choose specific seat numbers for you and your party. However, we will absorb and not charge you increased costs of up to 2% of your holiday price (excluding insurance premiums and any amendment charges). . Hand baggage allowance: You are permitted one small piece of hand baggage of not more than 10kg and dimensions not in excess of 56x45x25cm. Transfers for children/infants:Please note that infant car seats and/or childrens car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) if you want to use them on your holiday. If you have purchased this service, you will not be asked to put your hand baggage in the hold (unless it exceeds the weight and size requirements detailed above or operational requirements apply). Should any child qualify for a Free Child Place (where applicable) they are normally required to share the same room as their parents (except with villas). Any contract you enter into is with the supplier of the services concerned. 1. You can also complain about a flight-only booking . We suggest that you take this into consideration when selecting your departure date. Balcony - children should NEVER be left unsupervised on balconies; dont climb or stand on balcony furniture or on the balcony balustrade; keep all furniture away from the balcony wall/railings.
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